Operations officer

Daily Operations Management
• Oversee cleanliness, safety, and functionality of all cinema areas.
• Ensure all equipment (e.g., POS systems, projectors, sound systems) is fully operational.
• Ensure inventory is managed appropriately.
• Supervise the daily operations and ensure adherence to the SOPs. Be visibly present on the floor during service.
• To review/ follow up the attendance/ employee’s commitment to the schedule.
• Manage inventory effectively to ensure availability.
• Control cash register transactions at the beginning of the day, and at the end of the shifts.
• Perform regular cash counts and ensure proper till reconciliation.
• Ensure safe deposit procedures are followed.
• Prepare and submit end-of-day reports to management.
Staff Supervision
• Oversee front-of-house, concession, and usher teams.
• Train new staff and ensure performance standards are met.
• Oversee Manage staff scheduling.
Promotions & Sales
• Monitor sales performance and work with the team to improve results.
• Monitor sales performance with the inventory stock.
• Ensure promotional materials are correctly displayed and readily available.
Communication & Reporting
• Liaise with the management on daily operations and any issues.
• Report technical issues, staff concerns, or operational disruptions.
• Submit performance, incident, and maintenance reports as required.
• Responsible for managing and inspiring the team to increase sales and ensure efficiencies, train team members and maintain exceptional standards for Guest service
• Accountable for all Team Members exceeding Guests’ expectations
• Participate in ongoing training of employees to ensure that employees continue to improve their performance.
• Overview the Planning of the workforce based on the customer volume of the cinema.
• Overview the employee schedules, leaves, and other administrative issues